About us

Yes! All our meals are cooked fresh daily using quality ingredients and served hot to maintain taste and hygiene.

Do you use any preservatives or frozen items?

No, we do not use preservatives or frozen pre-cooked meals. We believe in serving wholesome, home-style food with natural ingredients.

Are your meals halal-certified?

Absolutely. All meats and food items used in our kitchen are halal-certified and sourced from trusted suppliers.

Do you cater to vegetarian and vegan diets?

Yes, we offer a variety of vegetarian options. While we don’t have a full vegan menu, many of our items can be customized upon request.

Are your dishes spicy? Can spice levels be adjusted?

Our menu has a range of mild to spicy items, and yes — we can customize spice levels to your preference.

Do you offer low-oil or healthy meal options?

Yes, especially in our tiffin and thali meals. You can also request low-oil preparations while ordering.

What cuisines do you serve?

We serve Indian, Pakistani, Chinese, and fusion-style comfort food — from biryanis and chats to momos and fried rice.

Can I see allergen or ingredient details for a dish?

Yes, just ask our staff or note it in your online order. We’ll be happy to inform you about allergens or ingredients.

Our food is crafted by highly experienced chefs who specialize in Indian, Pakistani, and Asian cuisines.

Are your chefs trained professionally?

Yes, all our chefs have professional kitchen training and years of industry experience.

How do you maintain hygiene in the kitchen?

We follow strict hygiene protocols, wear gloves, and sanitize stations regularly as per Dubai Municipality standards.

Do your chefs accommodate special requests or diets?

Yes, our chefs are trained to handle special dietary requests such as Jain, less spicy, or low-oil options.

How do you ensure consistency in taste?

Our chefs follow standardized recipes and undergo regular internal audits to maintain quality and consistency.

Do you have different chefs for different cuisines?

Yes, we assign specialized chefs to Indian, BBQ, and Chinese sections to ensure authenticity in every bite.

Not necessarily. Walk-ins are always welcome. However, we recommend reservations during peak hours or weekends.

How can I book a table in advance?

You can call us directly or send a message on WhatsApp. We will confirm your reservation shortly.

Do you accept group bookings or parties?

Yes, we accommodate group bookings and events. Please call in advance for arrangements and special packages.

Can I book the entire restaurant for a private event?

Depending on the time and availability, we do offer full/partial space for private events. Reach out for more details.

Is there a minimum spend for reservations?

There’s no minimum spend for regular bookings. For large groups or private events, custom packages can be discussed.

Due to the nature of food, we do not accept returns. However, if your order is incorrect or unsatisfactory, please contact us immediately for a resolution or refund.

I received the wrong order. What should I do?

We’re very sorry! Please call us immediately, and we’ll send the correct item or process a refund.

The food was cold or not fresh. Can I get a replacement?

Yes. We pride ourselves on food quality. If you face this issue, inform us within 30 minutes, and we’ll arrange a replacement or credit.

Can I cancel an order after placing it?

If the order hasn’t been prepared yet, you can cancel. For prepaid online orders, refunds may take 3–5 days to reflect in your account.

What if I’m not satisfied with the tiffin subscription?

We offer flexible plans. If you’re not satisfied, let us know within 3 days for an adjustment or credit.

Are refunds available for family or party packs?

Refunds are only issued for genuine issues (e.g., damaged, delayed, or incorrect delivery). Contact us promptly with evidence.

We accept cash, credit/debit cards, Apple Pay, Google Pay, and online transfers.

Can I pay online for tiffin services or family packs?

Yes, you can pay online or via bank transfer. We’ll share the payment link or account details on request.

Do you provide receipts or invoices for payments?

Yes, digital or printed receipts are available for every purchase.

Is there an option for cash on delivery (COD)?

Yes, COD is available for most deliveries and tiffin services.

Do you offer monthly billing for corporate orders?

Yes, corporate clients can opt for monthly invoicing. Contact us to get registered as a partner.

Are there any hidden charges or taxes?

No hidden charges. All prices are inclusive unless explicitly stated otherwise on combo or delivery items.

Can I tip the delivery person digitally?

Absolutely. You can add a tip while paying online or inform our staff when placing an order.